Legacy Systems, Legacy Business
Well National Bank has really pee’d me off today.
I have had my credit cards with BNZ for a long while, and in a fit of financial cleaning I decided to focus on reducing my bank fees. I contacted BNZ ato see what they could do on this front, given our rather generous expenditure on these cards. Nothing was the response so time to move.
After searching consumer and sorted I decided that National Bank had the best fees and a cash back rewards offer. So after signing up (and of course faxing paper proof of income and who I was because you can’t forge faxes like you can electronic details 
a nice shiny new card arrived in the mail.
After a month of spending I wanted to download my transactions so I went to sign up to internet banking.
Sorry sir but you have to have a savings account with us to use internet banking, the cheapest being $2 a month in fees. Oh and by the way sir you will have to pay $1 a month to use internet banking.
But dear National Bank I have my business accounts with you, and I already pay $1 a month to use Internet banking for those accounts. Can’t I just add my personal credit card to that?
No sir, sorry that is not possible.
So out of the green bank it was, across the road and into th blue bank (isn’t ANZ owned by National Bank or vice versa now).
ANZ said certainly sir, we ave the same low fee for credit cards (no cash back rewards though), you don’t need a savings account to use internet banking and internet banking is free.
Well at least ANZ National are wiorking hard at brand differentiatiion.
